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The extra work is not review. The extra work is reconstruction.
Regulatory reviewers are not reading to learn what happened. Reviewers are reading to decide what it means. Circumspection persists in regulatory submission documents because candor carries perceived risk. Teams may know the real interpretation, the tradeoff, and the uncertainty. Teams still hesitate to state it plainly because they fear how it will read “upward.”
The net-net is language becomes safer, softer, and less specific. Fear reshapes the document in predictable ways. Teams obfuscate or avoid decision statements. Teams soften claims. Teams avoid boundaries. This approach means the reader then must infer what the team believed. Teams lead and overfill the document with context. Context is easy to write. Context is safe to write. But context rarely answers the regulatory reviewer’s questions and never enables a decision. Fear also drives a second pattern.Teams confuse coverage with decision support. A common structural error follows: “Relevant” arrives before “Important.” Most teams do not omit decision-critical information. Unfortunately, teams bury it. Teams place Relevant information first:
The reviewer’s first question is simple: “What is the claim, what evidence supports it, and what interpretation follows from that evidence?” I use the term “claim” broadly, reaching beyond indicated label language. A decision-facing document needs a different order:
Teams often build Briefing Books and Module 2 Clinical Overviews in an assembly-line style. Different authors own different pieces. Each piece is intended to feel complete. The pieces are bolted together (often by the medical writer) to create the final document. Too often nobody owns the logic of the whole. Therefore, the document is not cohesive and is often redundant. The regulatory reader must work through the noise to create linkages that the team already knows. The Overview becomes “a summary of summaries.” Unfortunately, Clinical Overviews are a variation of this assembly-line style of document design. Teams are comfortable with this approach because a recap feels neutral. A recap feels defensible. A recap avoids internal conflict. A recap shifts the burden of work to the regulatory reviewer. I’ve read many Clinical Overviews where the reviewer must construct the “So whats?” for:
A Clinical Overview should not read like a recap of “everything we did.” A Clinical Overview should read like: “Here are our claims—and here is why the evidence in Module 2.7 supports them.” Reality is that the only thing a recap does is to create pages. Empty value terms appear as organizational armor disguised as interpretation. Fear writes in adjectives. Confidence writes in evidence. Words such as meaningful, relevant, manageable, tolerable, favorable, and trend often function as placeholders. They sound like interpretation, but they operate without criteria. These terms may appear ad nauseum in some documents. A “safety in numbers” mentality takes over. Case in point, I recently reviewed a Clinical Overview that used the term “clinically meaningful” 25 times in a 48-page document. These terms reduce internal risk for the author. These terms increase external doubt for the reviewer. A reviewer needs decision handles for these value terms:
Keep in mind, a value term without a yardstick supplies none of that. The value term becomes a comfort signal for the team and senior management. I call this "feel good language" we like to use as seasoning in submission documents to make them more palatable, while leaving decision logic unchanged. Language does not become negative when it becomes specific. Language becomes decision-ready when it becomes specific. Bottom line:
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AuthorGregory Cuppan is the Managing Principal of McCulley/Cuppan Inc., a group he co-founded. Mr. Cuppan has spent 30+ years working in the life sciences with 20+ years providing consulting and training services to pharmaceutical and medical device companies and other life science enterprises. Archives
December 2025
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